IT-Techniker (m/w/d) Pharma - On-site IT Support Specialist
3500 Krems an der Donau Vollzeit
Our client is an international company in pharma industry, located in Krems an der Donau.
We are searching for a fulltime On-site IT Support Specialist.
Key activities & responsibilities
- Provide desk side support to all users on site including regular use of ticketing system (Service Now)
- Operate and implement all IT infrastructure in scope, including appropriate application of globally defined processes around Configuration Management, Change Management, and Incident/Problem Management
- Ensure effective collaboration with all IT colleagues
- Communicate all IT infrastructure related topics to users on IT Solution Spot
- Support all IT infrastructure projects on site
- Support and manage vendors providing IT services at the site
- Deliver products based on the IT Product model
- Responsible for HW asset management, HW stock maintenance, planning and HW purchasing
- Support achieving departmental budget goals at the site
- Assist with or perform administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory
- Master the One IT Operating Model and apply the Model in daily work
- Interact with fellow colleagues from other sites/countries for knowledge sharing, knowledge gaining
- Support and implement all IT infrastructure projects in scope
Qualification
- 5 years relevant experience or demonstrated technical knowledge
- Excellent English and German language, written and verbal communications skills required
- Education: MSc Degree or BSc Degree or equivalent with relevant experience in Computer Science, Computer Science Engineering, Math, or equivalent experience
- Demonstrates creative incident solving in response to position IT as a tool for supporting the business
- Operates effectively in a matrix environment
- Strong customer-focus and excellent customer skills
- Strong emotional intelligence, friendliness, and respectful attitude
- Positive mind-set, body-language, and vocabulary in all interactions with all users, stakeholders, colleagues
- Team player
- Understands characteristics of the current IT environment and actively identifies opportunities for improvement
- Proactive and self-driven
- Fast learner
- Able to always demonstrate and inspire ethical, professional, respectful behavior
We offer
- Full-time position 38h
- The chance to work for an international group
Der für diese Position vorgesehene Brutto-Mindestverdienst beträgt EUR 3307,50 pro Monat. Bei entsprechender Qualifikation oder Berufserfahrung ist eine Überzahlung möglich.
Ihr Job-Kontakt:
Powerserv Austria GmbH
Katrin Prilisauer
Favoritenstraße 80
1100 Wien
+43 5 9007 1112
k.prilisauer@powerserv.at
